The 6 Best Real Estate Phone Answering Services in 2025
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Real estate is fast-paced, so every missed call can be a missed opportunity. Whether meeting with clients, showing properties, or taking a much-deserved break, you can’t always be by the phone.
That’s where a good real estate answering service comes into play. These services ensure you don’t miss an important call, ever. They help you stay on top of your game, keeping your business running smoothly.
In 2024, there are plenty of options, but we’ve narrowed it down to our picks for the six best real estate answering services that can make a difference in day-to-day operations.
Key Takeaways
- 24/7 Professional Support: A real estate answering service ensures you never miss a call and captures every lead, even during off-hours.
- Tailored Solutions: Customized options let you integrate the service with existing systems and handle calls as you prefer.
- Boosted Productivity and Client Satisfaction: Answering services help you focus on growing your business and keeping clients happy by managing high call volumes and providing consistent and professional customer support.
Importance of Phone Answering Services in Real Estate
First impressions matter in real estate—a lot. When a potential client, whether a first-time homebuyer or an experienced investor, contacts you, how you handle their call sets the tone for your entire relationship.
A missed call or unprofessional response can easily result in a lost lead, which in this industry can mean losing out on significant business.
This is where phone answering services are relevant. They ensure you answer every call promptly and professionally, even when busy with other things. These services are like an extension of your team, delivering a seamless experience to your clients.
A reliable phone answering service keeps your business accessible and responsible, helping you build trust and maintain a strong reputation.
A phone answering service can be the difference between closing the deal and losing to your competition. In a business where timing is everything, having extra support ensures you don’t miss a beat.
Key Features of the Best Real Estate Answering Services
When choosing a real estate answering service, a few key features can determine its effectiveness in serving your business.
24/7 Availability
Real estate never sleeps, and neither should your answering service.
24/7 availability means no matter when a client decides to reach out—whether during regular business hours or late at night—there’s always someone to answer the call.
Showing this level of accessibility sets you apart from your competition.
Customized Solutions
Every real estate business is different. A one-size-fits-all approach won’t cut it.
With that in mind, the best answering services offer customized solutions.
You may want them to handle certain call types, follow specific scripts or schedule appointments directly into your calendar. Regardless of your needs, a service should be customizable to work exactly how you want it to.
Experienced Staff
No one wants their clients to talk to someone clueless about real estate. That’s why an answering service with an experienced staff is so important. These folks know the industry’s ins and outs.
They can handle client inquiries with confidence and professionalism and provide a personal touch, making your clients feel valued and understood.
The 6 Best Answering Services Your Business Should Use This Year
- Best Overall Answering Service: Trident
- Best After Hours Phone + Chat Service: Money Penny
- Best for Instant Activation: VoiceNation
- Best Luxury: Davinci Virtual
- Best for Dedicated Service: Abby Connect
- Most Scaleable Plan: AnswerConnect
Trident
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Overview
Trident virtual assistants help businesses grow. Based in Austin, Texas and with an international team, the assistants go beyond simply providing answering services. They also qualify leads, coordinate transactions, manage social media, manage inboxes and more.
With Trident, you can free up time to focus on closing deals. They work during your business hours regardless of where they are and their time zone.
You can replace them if they don’t meet your needs. You can also communicate with your assistant through existing systems like your CRM.
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Features
- CRM management and transaction coordination included
- Virtual assistant works around your schedule
- Remote collaboration with the tools you already use
- Assistant can help with recruitment as well
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Pros & Cons
- Flat rate pricing
- A virtual assistant works around your schedule
- Assistant can help with recruitment
- Works during your business operating hours
- Not customizable
- It's not ideal for outbound lead generation
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Who it's best for
Solo agents and small teams looking for CRM management, transaction coordination (huge help to keep you organized), advertising, social media help, inbox management (weed out real from fake leads), plus inbound lead qualification and early nurture.
Money Penny
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Overview
Money Penny is a 24/7 virtual reception service that offers phone answering and live chat services. It specializes in acting like an extension of your team as much as possible.
For example, when someone calls, reps will have your company’s information and offerings in their dashboard. They can easily access your team’s real-time preferences and availability and transfer prospects. It feels very quickly like you have your in-house reception team.
Money Penny hires representatives with real estate experience, so you know you can trust them to understand the industry. The software, combined with their strong reps, drives conversions from your website traffic.
You can work to create a knowledge base, and then their chat software helps reps find the best answers to customer questions.
Money Penny can work well for everyone in real estate. The flexible pricing makes it great for solo agents, but there’s also the infrastructure to scale for brokerages and teams.
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Features
- Claim to boost conversions by 41%
- Integrate with most major CRM, email, messaging, and calendar software solutions
- In-house team feel
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Pros & Cons
- Reps with vertical experience
- Built to feel like your in-person team
- Strong integrations
- Highly scalable
- Requires some time to get set up
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Who it's best for
Everyone in real estate. They have flexible pricing, making it great for solo agents, but they also have the infrastructure to scale, making it great for brokerages and teams.
VoiceNation
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Overview
With VoiceNation, you can get up and running in under 24 hours. There’s instant account activation, including customization options. There are live receptionists and live chat support with no setup fee or charges for after-hours and holiday calls.
There is live answering through local or toll-free numbers with English and Spanish receptionists. They take messages, share property listings, and forward important calls to you. They work around the clock, so it’s a good choice if you have a high call volume.
Add a live chat tool directly to your website to provide customer support. Through the Live Chat portal, you can customize the number of messages responded to. Conversation transcripts are sent by email.
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Features
- Instant activation
- Customizable messaging and greetings
- Easy to track minutes and analytics
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Pros & Cons
- Quick turnaround following setup
- Bilingual agents
- Live receptionists and chat support
- No charge for after-hours and holiday calls
- Doesn’t offer appointment scheduling
- Additional costs for mobile app calls
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Who it's best for
Solo agents who are on a budget and only looking to pay for the minutes they are using.
Davinci Virtual
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Overview
Davinci Virtual is a good option for agents, teams, or brokerages who want a luxury service with full virtual administrative assistants. The primary service offers business addresses and meeting spaces for virtual businesses, but answering services are also part of their offerings.
You’re provided with a local or toll-free number, and a professional receptionist will receive your incoming calls. Live call answering, forwarding, screening, and routing are available, as well as voicemail management and conference calling for up to 99 participants. The call routing capabilities are great, and every receptionist is trained to know your business well.
With Premium plans, your receptionist will handle scheduling appointments. Outbound calling, travel planning and more.
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Features
- End-to-end admin support
- Live chat tools are available for your website
- Two different mobile apps
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Pros & Cons
- Live receptionist support Monday through Friday
- Receive chat transcripts and history by email
- Full virtual administrative assistance
- Unique conference calling option
- No 24/7 services
- Minimum six-month commitment
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Who it's best for
Successful real estate agents, teams, or brokerages looking for a luxury service offering full virtual administrative assistants.
Abby Connect
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Overview
Abby Connect is a great way to appear as if you have an in-house receptionist team. You have a dedicated receptionist team and an account manager. You can also access the Abby Go mobile app, the Abby Connect online portal and a live chat tool.
Each plan includes a team of receptionists trained on your business and clients. You get transcripts by mail. You can also opt to activate call recordings. Agents practice warm transfers, to get a customer’s information and why they’re calling before transferring them to you.
You can upload custom transfer music, integrate the live chat tool into your website, and customize the interface to your brand. Automated pre-chat and post-chat surveys, integrated with SMS, allow you to gather feedback.
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Features
- Dedicated receptionist team
- Hundreds of integrations through Zapier
- Consolidated communications in one spot on the activities screen
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Pros & Cons
- Dedicated, knowledgeable receptionist
- 14-day free trial
- Lots of integration options
- Additional cost for 24/7 service
- No call routing function
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Who it's best for
Solo agents and teams looking for a dedicated receptionist team and account manager that know about your business and clients.
AnswerConnect
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Overview
AnswerConnect offers month-to-month plans with no required long-term contract. Along with scalable plans, features include a professional answering service, live chat support, and inbound and outbound call center services.
AnswerConnect offers 24/7/365 live answering and a toll-free number that you can use. Receptionists can be shared or dedicated, but dedicated costs more. Either way, they upload messages into your CRM and set appointments in your preferred scheduling platform.
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Features
- ActiveResponse lead capture
- Video calling platform
- Online portal to replay calls and check messages
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Pros & Cons
- Inbound and outbound calls
- Lots of integrations with Zapier
- Scalable plans based on needed minutes
- Relatively high rates
- After-call work counts towards minutes
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Who it's best for
Solo agents and teams looking for a professional answering service, inbound and outbound call center services, and live chat support.
